Contact Us

We’d love to hear from you

Whether you have a question, feedback, a feature request, or just want to say hello — feel free to reach out. We read every email.

Email

The fastest way to get in touch:

stream@bigplayhd.com

What to Include

To help us assist you quickly, please include:

  • Your device and OS version (e.g., iPhone 16 Pro, iOS 18.3)
  • BigPlay app version (found in Settings)
  • A clear description of the issue or question
  • Screenshots if applicable

Common Topics

  • Bug reports: Describe what happened, what you expected, and steps to reproduce
  • Feature requests:Tell us what you’d like to see in BigPlay
  • Playlist issues: Check our Help Center first — most playlist problems have quick fixes
  • General feedback: We appreciate it all, good or constructive

Response Time

We typically respond within 24–48 hours. For urgent issues, please include “Urgent” in your email subject line.